top of page

wibro-hiring-2024-System Engineer




Job Description

• Day to day troubleshooting for Incidents & Problems reported by users and timely update in the ticket logging tool• Troubleshooting desktop / laptop OS issues• Installation / re-installation / configuration / Troubleshooting of systems, printers, scanners• Installation/re-installation/configuration / Troubleshooting of software/applications• Installation / configuration / Troubleshooting of e-mail client• Install antivirus software and check virus definition auto updates on desktops / laptops which have failed automatic update• Install approved patches onto desktops / laptops which have failed automatic update• Remove virus from respective desktop / laptop• Handle IMAC’s (pre-approved, low impact – Install, Move, Add and Change)• OS builds from approved image• Problem solving Capability in Wipro, IBM, HP and Dell and other vendors laptop/ desktop Hardware• Ability to quickly analyze & diagnose technical problems• Problem determination and resolution within SLA's• Work with Local & Global Teams• Proactive and clear communication skills• Quality and Process Knowledge• Should be good in client communication skills• Willing to Work on Shifts based on the projects need• Desktop/phone setup for projects.• Reducing repetitive calls.


Roles & Responsibilities:



• Day to day troubleshooting for Incidents & Problems reported by users and timely update in the ticket logging tool• Troubleshooting desktop / laptop OS issues• Installation / re-installation / configuration / Troubleshooting of systems, printers, scanners• Installation/re-installation/configuration / Troubleshooting of software/applications• Installation / configuration / Troubleshooting of e-mail client• Install antivirus software and check virus definition auto updates on desktops / laptops which have failed automatic update• Install approved patches onto desktops / laptops which have failed automatic update• Remove virus from respective desktop / laptop• Handle IMAC’s (pre-approved, low impact – Install, Move, Add and Change)• OS builds from approved image• Problem solving Capability in Wipro, IBM, HP and Dell and other vendors laptop/ desktop Hardware• Ability to quickly analyze & diagnose technical problems• Problem determination and resolution within SLA's• Work with Local & Global Teams• Proactive and clear communication skills• Quality and Process Knowledge• Should be good in client communication skills• Willing to Work on Shifts based on the projects need• Desktop/phone setup for projects.• Reducing repetitive calls.


Qualifications:



Graduate

Desktop T/S skills 

Basic Network T/S Skills


Apply Now: click here

bottom of page