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Thomson Reuters Hiring Fresher For Associate Customer Success Executive | Hyderabad

Thomson Reuters Drive : Thomson Reuters hiring fresher for Associate Content Editing Role for Bachelor/Master Degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.

About Thomson Reuters :

Thomson Reuters is a leading provider of business information services. Our products include highly specialized information-enabled software and tools for legal, tax, accounting, trade and compliance professionals combined with the world’s most global news service, Reuters.

Job Description :

Thomson Reuters is looking for Associate Customer Success Executive in Hyderabad.

Job Title : Associate Customer Success Executive Job Type : Full Time Location : Hyderabad Experinence : Fresher

Role and Responsibility :

Closes renewals and simple upsell opportunities for assigned accounts and/ or geography

Support low-touch customers with end-to-end renewal motion (supported by digital tools, autorenewal and self-serve options)

Manage high-risk low-touch accounts to reduce likelihood of churn and, ideally, drive growth

Generate qualified leads for cross-sell / complex upsell to be handed off to Sales Executives

Identifies the best virtual channel for engagement with customers

Supports in developing and executing account and / or territory growth strategies

Possesses core knowledge across products within the subsegment and engages Product and/ or Sales Specialists where deep product expertise is required to drive to close

Understands specific customer archetypes and needs which are most prevalent within the subsegment and account and/ or territory

Handles all escalations from Digital chat Assists

Uses an automated and insight-driven Salesforce workflow to progress deals. Enters and maintains clean customer information in Gainsight (if deployed within subsegment) for respective book of customers.

Utilizes tools like trigger-based, auto-renewals engine, 24×7 phone support w/ 4 hour response, digital marketing campaigns, email & web support to improve productivity

KPIs include-Nurturing opportunities and moving more renewals outside the ‘digital first’ selling scenarios

Revenue $ and growth

Renewal / retention rate (%)

Customer Satisfaction / Net Promoter Score

Qualified leads passed to sales (#)

Product usage %

Education and Skills :

Describe any licenses, certifications or educational experiences that are either required or helpful

in performing the role. Designate when required.

Degree-level education or Bachelor’s degree equivalent

Potentially new graduate (Bachelor’s degree equivalent) who is eager to learn with interest / background in accounting, law, or technology

0 – 2 years experience in Customer Success, Customer Service / Support, and / or SaaS implementation

How To Apply Thomson Reuters Off Campus Drive 2023??

All interested and eligible candidates can apply before expire in the following link.

Apply Link : Click Here


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